Support

Codes usually arrive within a minute. If yours hasn’t:

• Check your spam, junk or promotions folder.
• Make sure the email address is spelled correctly.
• Wait a minute, then tap to send a new code. Each code works for 10 minutes, and only the newest one works.
• If you have asked for a lot of codes, you may need to wait a little before trying again.

Still stuck? Email support@orbit.deelo.in.

Tap “Sign in with Apple” and confirm with Face ID, Touch ID or your passcode. You can choose to hide your email; Apple then gives us a private relay address that forwards to you. Always sign in the same way, so you get back to the same account.

You can change your name and photos in Edit profile. Your date of birth cannot be changed in the app. If it is wrong, contact support from Settings → Help and support and we will help.

In the app, go to Settings → Download my data. You get a copy of everything you have given us, such as your profile, photos, messages and settings.

Go to Settings → Delete account. It takes effect immediately: you are signed out everywhere, and your profile, photos, messages, matches, Plans and vouches are deleted. Some records, such as safety reports and anonymised purchase records, are kept for a limited time. See the Privacy Policy for details.

Deleting your account does not cancel Orbit Plus. Cancel your subscription first in your Apple ID subscription settings.

Yes. Pause discovery in Settings. Nobody new sees you while paused, and your matches and chats carry on.

No. Your exact location is never shared. Your phone sends us only an approximate area (about 1 km), we store it rounded, and we delete it 24 hours after your last update. Other people only ever see a distance band, such as “Within 1 km”.

An exact distance, checked from a few different spots, can be used to work out where someone is. A band keeps that from happening. You choose the closest band anyone can see you at, and it is never less than 300 m.

Distances are deliberately approximate. If you have just travelled, open Orbit to update your area. Very large jumps in a short time are ignored as implausible, so it may take a moment to catch up.

Not by default. Message text is hidden in notifications unless you turn on Show message text in notifications in Settings.

Orbit asks you to take a selfie in a random pose, such as turning your head a little to the left and smiling. We check that one face is in the photo, that it matches the pose, and that it matches your profile photos. If it does, you get a Verified badge.

Your selfie is stored privately, never shown on your profile, and deleted when you delete your account. Read more in the Privacy Policy.

Yes, you can try up to 5 times a day. For the best result, use good light, hold the phone at face height, copy the pose shown, and make sure your profile photos clearly show your face. Some attempts go to a moderator to check; you will see the result in the app.

After you have chatted with or met someone, you can vouch for them with positive tags, such as “Respectful”, “Photos match” or “Showed up”. Vouches add up to a genuine level on their profile.

No. Vouches are anonymous, and there are only positive tags, so nobody can leave a bad review. If someone behaved badly, please report them instead.

Post something you would like to do, such as coffee or a walk, with a day, a time window and a general area. People nearby can show interest, and you see who is interested. If you like someone back, you agree the exact place in chat.

People nearby who could match with you. They see the activity, day, time window and general area, never your exact location.

Open their profile or your chat with them, tap the menu, and choose Report or Block. They are not told who reported them. We review reports within 24 hours.

Do not send it. It is almost always a scam. Report the person so we can act. Read our Community Guidelines for more tips.

Call 112 (in India) or your local emergency number straight away. When you are safe, report the person in Orbit, and email support@orbit.deelo.in if you need us to help with anything else.

Orbit Plus is billed by Apple. Manage or cancel it in your Apple ID subscription settings, or on your iPhone in Settings → your name → Subscriptions. Cancel at least 24 hours before the renewal date to avoid being charged for the next period.

Make sure you are signed in to the same Apple ID you bought with, then open the Orbit Plus screen and tap Restore purchases. If it still doesn’t appear, contact support with the date of purchase.

Apple handles all payments and refunds. Request one at reportaproblem.apple.com.

Accounts are suspended when they break our Community Guidelines or Terms of Use. Some clear cases are caught by automatic checks; others are decided by a moderator after a report. While suspended, you cannot sign in and your profile is not shown to anyone.

Email support@orbit.deelo.in (the suspension screen in the app has an Email support button). Tell us the email or phone number you sign in with, and anything you think we should know. A person will review your case and reply.